Cancellations and refunds

Last updated: 10 November 2026. This translation is provided for convenience; the Spanish version prevails.

This policy is part of Byron-Butler's terms of service (Gianni Hernandez Barker, NIF 45852355S).

1. Summary

• Monthly fees: no lock-in. Cancel whenever you want and the service continues until the end of the paid period.
• Setup: you can cancel it at any time; you only pay for the work done and we refund anything you paid in advance beyond that.
• Consumers: also have 14 calendar days to withdraw (point 4).

2. Monthly and annual fees

To cancel, write to info@byronbutler.com. Cancellation takes effect at the end of the current period and you won't be charged again. Fees already paid for the current period aren't refunded for partial use, unless we failed to provide the service as agreed (point 5). If you paid for the year in advance and cancel early, we refund the unused full months, minus the 2 free months of the annual payment. When it ends, you can ask for an export of your data within 30 days.

3. Setup and one-off work

You can cancel setup or any one-off work by telling us in writing. You pay for the work done up to that day, in proportion to what's completed or at the hourly rate, plus third-party costs already committed on your behalf. If you've paid more, we refund the difference within 14 days; if less, we invoice the difference. You receive the work done once it's paid.

4. Consumers: right of withdrawal

If you contract as a consumer, you can withdraw from the contract within 14 calendar days of entering into it, without giving reasons (articles 102 onwards of Spanish Royal Legislative Decree 1/2007). If you ask us to start work within that period, you will pay the proportional part of the service provided until you tell us you're withdrawing. If the service has been fully provided within the period at your express request, knowing you would lose this right, you can no longer withdraw. To do so, write to info@byronbutler.com with your name, the service and the contract date. We will refund what's due within 14 days, using the same payment method.

5. If we don't deliver what we agreed

If the service isn't provided with due care or doesn't match what we agreed, tell us and we'll fix it at no cost. If we can't fix it within a reasonable time, we refund or credit the proportional part of the price of what was affected.

6. Third-party costs

What we pay third parties on your behalf (domains, paid licences, extra hosting resources) is only refunded if and to the extent the provider refunds it to us.

7. Billing errors and duplicate payments

If you think an invoice is wrong or you've paid twice, write to info@byronbutler.com. If we confirm it, we refund or credit the amount within 14 days.

8. How refunds are made

Using the same payment method you used, within 14 days of being agreed, at no cost to you.